Shopping Basics
Yes. Tissue Boutique is a registered company based in 360 Bloomfield Avenue, Suite 301, Windsor, CT, 06095.
We have years of successful experience in the global fabric trade and maintain partnerships with trusted textile manufacturers and suppliers worldwide.
Our online store, tissue-boutique.com, extends this experience to retail customers — offering high-quality fabrics with no minimum order requirements.
Yes. We use advanced SSL encryption and secure payment gateways to protect your personal information and transaction details.
All communication between your browser and our website is encrypted to prevent unauthorized access, theft, or tampering.
Your financial data is handled directly by certified third-party payment processors — we do not store or have access to your credit card information.
In addition, consumer protection laws and bank policies ensure you are protected from unauthorized use of your payment card. If you ever suspect misuse, please contact your issuing bank immediately.
Payments
We’re currently preparing our online checkout system to offer multiple secure payment methods.
Once available, you’ll be able to pay using major credit and debit cards, Apple Pay, Google Pay, and other trusted online payment options.
In the meantime, if you’d like to place an order, please contact us directly at sales@tissue-boutique.com — our team will be happy to assist you with a manual checkout and provide all necessary details.
Yes. Once your payment has been received and your order is processed, you’ll receive a final invoice within 2 business days of payment confirmation.
A shipping confirmation with tracking information will also be sent once your order has been dispatched.
Shipping & Returns
Once your order has left our warehouse, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to check the real-time status of your delivery directly on the carrier’s website.
Unfortunately, we are unable to deliver to P.O. Boxes.
All orders must be shipped to a valid physical address to ensure safe and trackable delivery.
You can specify a different delivery address during checkout or when placing your order manually.
Please note that having separate billing and shipping addresses may affect tax or VAT calculations, depending on your location.
For assistance, feel free to contact our customer service team.
If you experience any issues with your order, please contact us by email at claims@tissue-boutique.com.
Our Customer Care team will review your case and respond within 24 hours on business days.
You may return eligible items within 30 days of delivery.
Please contact our Customer Care Department before sending any goods back to notify us of your return.
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Only full, unopened rolls can be returned.
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“Cut-to-measure” or custom-length fabrics cannot be returned or refunded.
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Shipping costs, customs duties, and any additional fees related to the return are the customer’s responsibility.
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If your original order included free shipping or a discounted delivery, the actual shipping cost may be deducted from your refund.
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Fabrics must be returned intact, rolled, and not folded to maintain quality standards.
Once the returned goods are received and inspected at our warehouse, a credit memo or refund confirmation will be issued.